Panera Bread

Reviews about Panera Bread

• 1 / 5

  By Joseph Hardin
  This store is an absolute joke when it comes to online ordering. The customer service is deplorable. I make sure when I order I choose the 'Ready in 10 minutes' option and I have a 30 minute drive to work so that gives them more than ample time. But no. 1 out of every 3 visits they have "no idea" where my order is. "Are you sure you ordered it online at this store?" I'm asked by the air-head brunette at the front who stares at me blankly instead of going to see the history of the online orders or ask anyone. She just stands there. Every. Time. Like I will just say "Oh okay" and leave. Two visits in a row they have missed my cream cheese and then argued with me about it! Even when I show them it's on the ticket. I work within 2 minutes of the building and I order bagels every Tuesday but this store has completely lost my business. What a joke. Seriously the bagels are already made, they have a machine that slices them and all they need to do is toast them.
  May 21, 2017
• 2 / 5

  By cindy Lopez
  I love Panera Bread Co. But this location disappoints on a regular basis. Today I ordered a Spinach Bacon Souffle and a coffee with cream and sugar, at the drive in window. As i paid and received my order, I asked does this (the coffee) have the cream and sugar in it. The young lady, who had minimal customer service skills, shook her head, yes. Well, as I drove away and checked my order the bag had the souffle, ONLY. Not a napkin or fork & knife. Just the souffle. And my coffee was black. No cream, no sugar. There are other places to spend my money.
  March 31, 2017
• 4 / 5

  By tim anderson
  Always good food. A little pricey, but always good.
  November 16, 2016
• 5 / 5

  By Laura Zoeller
  Always polite and helpful staff. Yummy food! Fresh salad and steaming hot soup for lunch yesterday. Both were delicious! Drive-through service great, too!
  October 28, 2016